Privacy Policy

Introduction

This website is owned and maintained by Dr Jacky Tu. In this Privacy Policy Statement, Dr. Jacky Tu will be referred to as “we”, “our” and “us”.
We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy Statement outlines how we collect, use, and protect your information when you visit our website.
You agree to the Privacy Policy Statement by using this website. We may update this policy from time to time, so we encourage you to review it periodically.

Collection of Personal Information

Personal information is collected only when voluntarily provided by visitors, such as when submitting an enquiry or requesting an appointment. This information may include:
  • Name
  • Email address
  • Phone number
  • Any other details provided through the contact form
We do not collect or store sensitive medical information through our website. Copies of correspondence sent from the website, that may be personal information, are stored as archives for record-keeping and back-up purposes only within a secure medical practice management software in accordance with relevant privacy laws in Australia.

Use of Information

Personal information submitted through this website is used only for:
  • Responding to enquiries
  • Processing appointment requests
  • Communicating relevant information to your treating healthcare professionals
Your information will not be used for marketing purposes without your written consent. Your personal information will be handled in accordance with applicable Australian privacy laws.

Disclosure of Information

Your personal information will not be shared, sold, or disclosed to third parties except in the following cases:
  • If required by law or legal process, in accordance with applicable privacy laws in Australia
  • If necessary to protect the rights, property, or safety of our website, users, or the public
  • If we engage third-party healthcare providers to assist in meeting your request for goods, services or clinical operations (these providers must adhere to privacy protection requirements)

Security of Personal Information

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse by routinely reviewing and updating our security systems in line with current technologies. However, no online data transmission can be guaranteed to be 100% secure. We encourage users to exercise caution when submitting personal information online.
Our staff and contractors, who provide services related to our information systems, are also obligated to respect the confidentiality of any personal information held by us. We will not, however, be held accountable for any events that may arise from unauthorised access to your personal information.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. These help us:
  • Improve website functionality
  • Analyse visitor interactions
  • Secure user sessions
You can disable cookies in your browser settings, though this may affect the website’s performance.
Our website server may also gather information relating to your IP Address to aid in the diagnosis of problems with our website services, however, such gathered information is aggregated and cannot be traced back to an individual user.

Access to and Correction of Personal Information

If you believe that any information we hold about you is incorrect, you may request corrections by contacting us. We will take reasonable steps to update any inaccurate information.

Changes to This Privacy Policy

We reserve the right to amend (modify or remove portions) this Privacy Policy at any time. Updates will be posted on this page, and continued use of the website implies acceptance of the revised policy.

Contact Information

If you have any concerns or questions about this Privacy Policy, please contact our staff via email on info@drjackytu.com.au
We recommend reviewing the Australian Federal Privacy Commissioner’s website: www.privacy.gov.au for further information relating to relevant privacy laws and how to best protect your privacy in Australia.